Frequently Asked Questions
Everything you need to know about Hallmark Furniture — our products, ordering process, shipping, customisation options, and quality standards. Can’t find what you’re looking for? Contact our team directly.
About Hallmark Furniture
Where is Hallmark Furniture located?
Hallmark Furniture is headquartered and manufactured in Selangor, Malaysia — one of the country’s most strategically positioned states for manufacturing and export. Our central location provides direct access to Port Klang, one of Southeast Asia’s busiest ports, enabling efficient and cost-effective shipping to all major global markets. Our facility houses our full design, production, quality control, and logistics teams under one roof — ensuring end-to-end accountability for every product that bears the Hallmark name.
How long has Hallmark Furniture been in business?
Hallmark Furniture has been manufacturing quality furniture for over 20 years. What started as a local workshop in Selangor has grown into an internationally recognised particle board furniture manufacturer serving clients in over 50 countries worldwide. Our long track record is a direct testament to our consistent product quality and the lasting relationships we have built with clients across all major markets.
What is Hallmark Furniture's company mission?
Our mission is to manufacture quality and comfort furniture that enriches everyday living spaces. We strive to continuously improve our business processes, materials sourcing, and design capabilities — bringing the best possible experience to our clients through products that combine quality, durability, and thoughtful design. Every piece that leaves our Selangor facility reflects this commitment.
Who does Hallmark Furniture supply to?
We supply to a wide range of clients globally, including furniture retailers, interior design firms, property developers, hotel and hospitality groups, and online furniture platforms. Whether you need 20 units or 2,000 units, our team is equipped to handle your order professionally from start to finish.
Products & Materials
What types of furniture does Hallmark Furniture manufacture?
We manufacture particle board furniture across four main categories: Living Room Furniture (TV consoles, display cabinets, sideboards, entertainment units, coffee tables), Bedroom Furniture (wardrobes, bed frames, dressing tables, bedside tables, chest of drawers), Study Room Furniture (study desks, bookshelves, computer workstations, filing cabinets, storage units), and Bathroom Furniture (vanity units, under-sink cabinets, wall shelves, bathroom storage towers). We carry over 500 product variants across these categories, with new designs introduced regularly.
What materials does Hallmark Furniture use?
Our primary construction material is particle board (chipboard) — an engineered wood product made from compressed wood chips and synthetic resin binders, sourced from suppliers who follow responsible forestry management practices. Surface finishes include melamine laminate in matte, gloss, and wood-grain textures, PVC edge banding for a clean durable finish, moisture-resistant board options for bathroom furniture, and quality metal hardware including soft-close hinges and full-extension drawer runners.
Do you offer a product catalogue?
Yes. You can browse our products online or contact our sales team to request a full digital catalogue (PDF) containing complete product listings, dimensions, available finishes, and bulk pricing tiers. Simply visit our Contact page and request the catalogue — our team will send it to you within 1 business day.
Are your products compliant with formaldehyde emission standards?
Yes. We source particle boards that comply with E1 or E0 formaldehyde emission standards, ensuring our furniture is safe for residential and commercial use. Clients in markets with strict environmental regulations such as the EU, Japan, or California (CARB standards) may request specific emission compliance documentation. Please specify your requirements at the time of ordering.
Ordering & Customisation
How do I place an order with Hallmark Furniture?
Placing an order is straightforward. Contact our sales team with your product selection and quantities, receive a formal quotation within 2–3 business days, confirm the order, submit a deposit payment to begin production, and arrange final payment and shipment upon completion. Contact us here to get started.
What is the minimum order quantity (MOQ)?
Our minimum order quantity (MOQ) varies by product type. Standard catalogue items start from 20 units per SKU, custom dimension orders from 50 units per design, and OEM or white-label orders are discussed case by case. Please contact our sales team to discuss what works best for your business.
Can I customise the dimensions, colour, or finish of the furniture?
Yes. We offer customisation for bulk orders including custom dimensions (height, width, depth), surface finish (melamine colour, matte, gloss, or wood-grain texture), hardware selections (handle styles, hinge types, drawer runner grades), and branded or custom packaging for OEM clients. Custom orders require additional lead time. Please contact us with your specifications for a full quotation.
Do you accept OEM or white-label manufacturing orders?
Yes. Hallmark Furniture accepts OEM and white-label manufacturing orders for clients who wish to sell under their own brand name. This includes custom labelling, branded packaging, and custom product specification sheets. Our production team will work closely with your team to ensure every piece meets your brand standards.
Can I request a sample before placing a bulk order?
Yes. We strongly encourage clients to request product samples before committing to a bulk order. Sample availability and charges vary by product. Shipping costs for samples are typically borne by the buyer. Please contact our sales team to arrange a sample request.
Shipping & Delivery
Does Hallmark Furniture ship internationally?
Yes. We ship to over 50 countries worldwide including Singapore, Thailand, Indonesia, Philippines, China, Japan, India, UAE, Saudi Arabia, United Kingdom, Germany, United States, Australia, and many more across Southeast Asia, East Asia, South Asia, the Middle East, Europe, North America, Australia, and Africa. All products are exported through Port Klang, Malaysia.
What are the production and shipping lead times?
Production lead time is typically 30 to 45 working days from order confirmation, depending on volume and customisation. Estimated sea freight transit times from Malaysia: Southeast Asia 3–10 days, East Asia 5–14 days, Middle East 15–22 days, Europe 20–30 days, North America 25–35 days, and Australia 12–20 days. Air freight is available at additional cost for urgent smaller orders.
How is the furniture packaged for international shipping?
All furniture is packed using export-grade packaging including high-density foam padding on all surfaces and corners, shrink-wrap film to protect against moisture and dust, strong corrugated cardboard boxes with reinforced edges, wooden pallet bases for container loading stability, and clearly marked cartons with item codes and handling instructions. Our packaging is designed to withstand long-haul sea freight across all climate zones.
Do you handle export documentation and shipping paperwork?
Yes. We prepare all standard export documentation including the Commercial Invoice and Packing List, Bill of Lading, Certificate of Origin (Form D for ASEAN, or General CO for other regions), Fumigation Certificate where required, and any additional product-specific certificates upon request. Import customs clearance at the destination is the buyer’s responsibility.
Quality & Warranty
How does Hallmark Furniture ensure product quality?
Quality is built into every stage of our production. Our quality control process includes raw material inspection on arrival, in-process checks for cutting accuracy and surface finish, structural load and joint strength testing on samples, a final QC sign-off by our dedicated team before packaging, and pre-shipment inspection available for third-party agencies upon buyer’s request.
Does Hallmark Furniture provide a product warranty?
Yes. All products come with a 12-month manufacturing warranty covering structural defects, surface delamination, edge banding failure, and hardware malfunction under normal use conditions. The warranty does not cover damage caused by misuse, water exposure beyond product specification, improper assembly, or transit damage not reported within 7 days of delivery.
Can I arrange a third-party pre-shipment inspection?
Yes. We welcome pre-shipment inspections by recognised agencies such as SGS, Bureau Veritas, or Intertek. Our Selangor facility is fully accessible to authorised inspectors upon prior arrangement. Please notify us at least 5 working days before the intended inspection date.
What should I do if products arrive damaged?
Document all damaged items with clear photographs immediately upon receipt, note the damage on the delivery receipt before signing, and contact our after-sales team within 7 days of delivery with photos and your order details. We take every damage claim seriously and will arrange for replacement parts or products as appropriate.
After-Sales & Support
Does Hallmark Furniture provide assembly instructions?
Yes. All products come with clear assembly instructions included in the packaging. Instructions are provided in English and can be made available in other languages upon request for large OEM or retail orders. Digital copies of assembly instructions are available — contact our support team with your product code.
Can I order spare parts or replacement hardware?
Yes. We maintain an inventory of spare parts and replacement hardware for our active product lines, including hinges, drawer runners, handles, and shelf pins. Contact our after-sales team with your original order number and the specific part required. Spare parts are available for purchase separately.
How can I contact Hallmark Furniture for support?
Our sales and support team is available Monday to Friday, 9:00am – 6:00pm (Malaysia Time). You can reach us via our Contact page, by email, or by phone at our Selangor office during business hours. We aim to respond to all enquiries within 1–2 business days.
Is Hallmark Furniture committed to sustainable practices?
Yes. We source particle boards from suppliers following responsible forestry management standards, minimise production waste through lean manufacturing, use low-emission adhesives and surface laminates wherever possible, and continuously review our supply chain for environmental improvement. We are committed to reducing our footprint as we grow — without compromising on the quality our clients expect.